Claims FAQ

How can I Obtain Claims Request Form?

1) Walk-in and get the Claim Request Form at Head Office or branch office.

2) Make your request via postal mail to

Tokio Marine Life Insurance (Thailand) PCL.
1 Empire Tower Building, 26th Floor, South Sathorn Road
Yannawa, Sathorn, Bangkok 10120

3) Make your request via fax. No. 02 619 4083

4) Download Claim Request Forms via websit here

Download Claim Request Forms via website here

How can I submit my claim document?

1) Mail to the following address:

Tokio Marine Life Insurance (Thailand) PCL.
1 Empire Tower Building, 26th Floor, South Sathorn Road
Yannawa, Sathorn, Bangkok 10120

Please note “**** Individual Claims Department*****” on the envelope.

2) Hand in by yourself at the company's Head office

3) Pass it to your servicing agent or branch office

How long does it take for claim processing?

Claim & Reimbursement Period

1. Your claim request submitted together with complete supporting documents will be processed within 3 working days
2. Approved claim payment will be made within 15 days
In case of further investigation required, the above process will take 30 – 90 days according to investigation period.

How can i get my claim proceed

1) Direct credit to bank account.

This is the recommended and efficient method. There are no extra fees and avoid getting your cheque lost in the mailing process. Send us a copy of your bank account passbook’s cover page that contains your bank account number and bank account name. Only savings account are applicable.

2) or By cheque and mailed to the insured or beneficiary.