Death Claim Process

Follow these simple steps to expedite filing of a death claim

Report your claim

Report your claim to your respective agent or customer service in writing as soon as possible.

Submit claim form and required documents

Fill in and submit the claim form together with the required documents via your service agent or by registered mail to: Individual Claim Department Tokio Marine Life Insurance (Thailand) PCL. Empire Tower 26 floor, 1 South Sathorn Road, Yannawa, Sathorn, Bangkok 10120

Documents required for submission

Death claim form
Physician's Report
Death Investigation Report prepared by Agency Leader/Agents
Original Death Certificate and a copy
The original and a copy* of the House Registration Certificate with notification of death of the Insured
The original and a copy* of the Insured’s Identity Card
The original and a copy* of the House Registration Certificates and Identity Cards of all beneficiaries
Insurance policy

Additional documents required for unnatural death,

e.g., by accident, suicide, being attacked by others or animals, or unknown causes.

1. Copy of Police Report issued by Royal Thai Police

2. Copy of Autopsy Report

3. Investigation Report on the body (in the event of an autopsy)

Note: All copies of documents must be certified by the beneficiary or the beneficiary’s parents if the beneficiary is a minor.

Evaluation of claim

Once we have received all the required documents, we will process your claim and inform you of the outcome as soon as possible

Claim and reimbursement period

The claim will be settled within 3 working days from the time of submission of completed documents. In case of any investigation required, the claim will be settled within 30–90 days, depending on the investigation period.